Privacy Policy

1. Introduction

SCRIBES ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our meeting transcription service.

2. Information We Collect

Information You Provide

• Account information (name, email, password)
• Workspace and team information
• Meeting recordings and transcripts
• Payment and billing information
• Communications with our support team

Information Collected Automatically

• Device information (browser, operating system)
• Usage data (features used, meeting statistics)
• Log data (IP address, access times)
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our transcription services
• Process your transactions and manage your account
• Send you service-related communications
• Respond to your inquiries and support requests
• Analyze usage patterns to improve our service
• Detect and prevent fraud or abuse

4. Meeting Data Processing

When you use SCRIBES to record and transcribe meetings:

• Audio/video is processed by our AI systems to generate transcripts
• Transcripts are stored securely and encrypted
• We do not use your meeting content to train our AI models without explicit consent
• Meeting data is retained according to your plan's retention policy

5. Data Sharing

We may share your information with:

• Service providers who assist in operating our service
• Business partners for integrated features
• Legal authorities when required by law
• Other parties with your consent

We do not sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 Type II compliance
• Access controls and authentication

7. Data Retention

We retain your data according to your subscription plan:

• Starter: 7 days
• Pro: 90 days
• Business: 365 days
• Enterprise: Custom retention

Account data is retained until you delete your account.

8. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data (right to be forgotten)
• Export your data (data portability)
• Opt-out of marketing communications
• Restrict processing of your data

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses and adequacy decisions.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the service. Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@scribes.app
• Address: 123 Tech Street, San Francisco, CA 94105